In 2010, 16-year-old Indie Landrum ran away from an unstable home where he lived with his mom and his grandmother. His older sister ran away when she was 16, and both of his brothers were incarcerated. Indie sought emergency housing at the San Diego Youth Services (SDYS) Storefront shelter, and lived there for several months before going into a long-term group home.
During his time at Storefront, SDYS began a dramatic transformation: the process of becoming a trauma-informed organization. Basically, that means instead of a staff member angrily asking a youth who’s acting out, “What’s wrong with you?” and punishing the behavior, staff members ask, “What happened to you?” and work with the kid on healing and recovery.